RESUME

Jan 2023 – Present

Technology Project Coordinator / Slover Library, Norfolk, VA

• Maintain/monitor project plans, project schedules, work hours, budgets, and expenditures

• Coordinate project budgets and other documents and help resolve any questions or issues

• Maintain knowledge of latest technology trends and opportunities to bring innovative ideas and processes at Slover

• Serve as a project liaison for Slover library and the City of Norfolk

Perform support role as Slover’s IT liaison and related liaison duties as needed

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JAN 2020- Jan 2023

Information Technology Trainer/Norfolk Public Library, Norfolk, VA

A highly visible role serving as the IT liaison between the Norfolk Public Library & Information Technology (IT) Department providing timely technology solutions to improve workplace efficiency and address staff needs and concerns. Develop innovative training curriculum using new technology services to meet the community needs and prepare and facilitate weekly technology workshops.

Project Management

• Coordinated a project in collaboration with the Norfolk Public Schools to develop a training series for staff and parents on the optimal use of Google Applications

• Coordinated the project of updating high-traffic branches with new innovative panels, including coordinating the site visits, setting up demos, and vendor relations

• Update customer registration and records by scheduling classes and requests for enrollment, sending confirmation to patrons, and producing reports for class roster and attendance

 

Instructional Design & Technology

• Provide extensive high-quality technology training and customer service to library patrons and staff by conducting classroom trainings, and establishing myself as a technological resource to all patrons regardless of skill level and knowledge of computers and technology

• Designed & developed over 50 Emerging Digital Courses under 6 primary themes:

  • Career & Business

  • Google Applications

  • Internet Applications

  • Computer Applications

  • Social Media

  • Computer Literacy

• Design, develop, and manage an innovative training curriculum (including Google Applications, online job searching, social media, resume writing, digital tools, etc.)

• Independently design and develop training materials (i.e., quick guides, classroom guides, instructional online videos) to support customer learning

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June 2017-Dec 2019

Coordinator of Academic Technology/Thomas Nelson Community College, Hampton, VA

Oversaw and managed all operations of the Innovative Technology Center and researched innovative technologies to provide creative solutions to improve workplace efficiency and performance of nearly 1000 employees and ensured proficiency in utilizing technologies to achieve identified goals and objectives.

 

Project Management

• Oversaw the planning, development, and implementation of the Innovative Technology Center, designed to provide a variety of technology training for employees

• Managed ongoing internal technology projects including project plans, deliverables, budgets, and expenditures within deadlines

• Scheduled and facilitated monthly technology committee meetings, and documented and followed-up on important actions and decisions in a timely manner

• Led and coordinated the research, estimation, and implementation of the classroom modernization project that resulted in improved learning experiences for over 200 students/employees while liaised with all vendors

• Successfully negotiated with the vendor and saved approximately $20,000 on products

• Built partnerships with nearby higher education institutions to gain insight into their learning space setup and incorporated findings into the project planning at TNCC

• Single handedly prepared and maintained all training and reference documentations for the updated classrooms and served as a point of contact for urgent needs

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Instructional Design & Technology

• Team Lead for the Learning Space Design Team

• Chair the Emerging Technology Committee and served as a primary consultant of advancements and trends of innovative instructional learning technologies

• Served as a technology resource and advocate by developing and delivering regular training to over 1000 employees across the organization, including the president, leadership and enrollment team, and customer service department

• Researched, developed, and published monthly Technology Newsletters for over 500 employees to enhance workplace efficiency and productivity using new technology

• Independently planned, coordinated, and taught weekly classroom/online classes on:

  • Promethean Smart Panels, Epson Document Camera and Projector, Blackboard and Collaborate Ultra, Microsoft Office 365, Google Applications, Zoom, Camtasia, Hoonuit (Atomic Learning), Digital Signage, Smart Devices, WebEx

• Designed, developed, and managed all training materials (quick guides, classroom guides, instructional online videos, training videos, surveys, handouts)

• Site Administrator and Trainer of Hoonuit (formerly Atomic Learning)

• Site Administrator and Trainer of Zoom, Adobe Connect, & WebEx Video Conferencing 

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July 2009-june 2017

Instructional Technologist/LMS Administrator/Distance Learning, Thomas Nelson Community College, Hampton, VA

As a Technology Resource for faculty and staff, provided group and individual training sessions on instructional technology applications using an instructional design methodology (ADDIE) and adult learning theory and assisted with the administration of Learning Management Systems and other e-learning tools and software.

• Led delivery and continuous improvement of the New Employee Onboarding for over 35 employees in each section

• Operated as a liaison between academic departments and the IT services, providing updates and support, assisting with internal projects as needed

• Delivered weekly technology training via blended learning approaches- classroom, virtual, & hybrid for up to 30 employees in each section

• Collaborated with subject matter experts to make continuous revisions and improvements to the existing training programs/curriculum

• Developed and maintained web-based resources that include innovative graphic and multimedia elements by working collaboratively with team members

• Demonstrated experience of using Adobe Presenter and Camtasia software to create and support e-learning and marketing initiatives

• Oversaw the customer information system, loaded, and maintained courses/products, and user accounts in course management software